We ship directly from China. We offer Free Standard Shipping on all orders over $99.00. You will receive an email with a tracking code once your order has been shipped. You can track your order using our Order Tracker.
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Ready-to-ship items are processed within 2-3 business days.
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Customized items require up to 14 business days for production before dispatch.
| Coverage | Shipping Fees | Est. Delivery Time |
|---|---|---|
| US, UK, Canada | $6.00 USD (Free ≥ $99 USD) | 7-12 business days |
| Hong Kong, Japan, Singapore | $6.00 USD (Free ≥ $99 USD) | 5-8 business days |
| Australia, Rest of Europe | $8.00 USD (Free ≥ $99 USD) | 7-12 business days |
| All other countries | $8.00 USD (Free ≥ $99 USD) | 7-12 business days |
Taxes & Customs (Important):
While we prepay base customs duties, Import VAT, GST, and carrier brokerage fees are NOT included and must be paid by the buyer upon delivery. Please check with your local customs office for potential charges.
Non-Liability Cases:
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Customs Delays: Customs clearance may cause delays. Once a package is handed to customs, delivery times cannot be guaranteed. We will assist by providing relevant documents where possible.
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Incorrect Addresses & Force Majeure: Delays caused by incorrect addresses or events beyond our control are not our liability.
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Damaged Packages: If your package arrives visibly damaged, please refuse delivery and contact us immediately at service@jldesignjewelry.com.
Cancellations & Address Changes:
Orders can only be cancelled or modified within 15 minutes of placement due to automatic processing with our suppliers. Please email us as soon as possible at service@jldesignjewelry.com.