1. Eligibility for Returns

Return eligibility depends on where your order was delivered and the items in your order.

Where returns are accepted, items must be returned in the same condition they were received: unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, worn, or handled more than necessary. All returns require a valid RMA (Return Merchandise Authorization) number obtained from our support team before shipment. Please write the RMA number clearly on the outside of the parcel and include a note inside showing both your RMA number and original order number. Parcels returned without a valid RMA will be treated as unclaimed parcels. We will attempt to notify you, and unclaimed parcels will be discarded after 7 calendar days. The buyer assumes all associated risks.

You can request cancellation or removal of items from your order within 15 minutes after the order is placed.

Orders delivered to Canada, the United Kingdom, and the United States (Local return warehouse available)

Unless applicable law requires a different timeframe, you may request a return within 14 days after your item is delivered by providing your order number or proof of purchase.

· For change-of-mind returns: You are responsible for arranging and covering the return shipping cost to our local warehouse. No restocking fee applies, provided the item arrives unused and intact.

· For defective, incorrect, or missing items caused by us: We will provide a prepaid local return label and cover the return shipping cost. You may select a full refund or a free replacement.

Orders delivered to all other locations (No local return warehouse)

We do NOT accept international parcels shipped back to China. Please do not send returns to China. Contact us to start your request.

2.How to Start a Return or Cancellation

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law. Contact us before returning an item. If your return is approved, we will provide you with instructions on how and where to send your package. Items sent back without first requesting a return and receiving RMA approval will not be accepted. To start a cancellation request, contact us. Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if an item is defective, damaged, or if you received the wrong item. We will arrange a prepaid return label, a full refund, or a free replacement for seller-caused issues.

3.Exceptions and Non-returnable Items

· Customized jewelry (including personalized engraving, custom pendant patterns, and selected specific gemstones) cannot be returned or exchanged for change-of-mind reasons. Returns or remakes for customized goods are only accepted if the item is defective or incorrect.

· Normal Wear and Tear: Natural tarnishing or oxidation of 925 sterling silver after wear is considered normal wear and tear and is not treated as a manufacturing defect.

· Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or at the time of purchase. Contact us if you have questions about whether a specific item can be returned.

4.Exchanges

Contact us to ask about exchange options before returning your item. Exchanges are only available for orders delivered to Canada, the UK, and the US.

5.European Union Returns and Cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies. After you notify us that you wish to cancel, you must return the goods within 14 days. We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back. For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

Note: Since we do not have a return warehouse in the EU, please do not ship returns to China. Please contact our support team for available resolution options.

6.United Kingdom Returns and Cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies. After you tell us you wish to cancel, you must return the goods to our UK return warehouse within 14 days. For cooling-off change-of-mind returns, you are responsible for the return shipping cost to our UK warehouse, which is clearly disclosed before purchase. We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back. For eligible cancellations, we will refund the product price and the cost of standard delivery if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery. Defective or incorrect items: We provide a prepaid return label and cover return shipping.

7. Refunds and Customs:

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

Refunds and Taxes:

• Import VAT/GST: As Import VAT/GST and carrier brokerage fees are paid directly by you to your local authorities/carrier, JL Design Jewelry cannot refund these taxes under any circumstances. You must apply for a tax refund directly from your local customs office if eligible.
• Base Customs Duties (Prepaid by us): The base customs duties prepaid by us are non-refundable for change-of-mind returns.
• Shipping Threshold: If your order qualified for free shipping and you return items that cause the remaining order value to fall below the threshold, the original outbound shipping cost will be deducted from your refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

8.Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange, or report damaged items, please contact us at service@jldesignjewelry.com.

9.Amendments to This Policy

The Company reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on the Website and will apply to purchases made after the effective date of the revised Policy.

Established: 2026 October 23
Last Revised: 2026 October 23